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Terms and Conditions

ORDER 
After you placed an order, you will receive an e-mail confirmation of your order. Ordered items are shipped out in 1~21 days, which does not include shipping time. Listed prices are in US dollars. Prices are subject to change without prior notice.

CANCELLATION
Once your order has been processed, any modification and cancellation must be made within 24 hours.

SHIPPING
Free Shipping Worldwide   There is no restriction of price and destination that we offer free shipping. Shipment is from New York, USA.

Select other shipping methods if you would like to receive your package faster.
Shipping charges are dded to the price of item.
  • All ordered items are shipped with Signature requirement
  • All packages are insured
  • customs and sales taxes may be added in accordance with your country's specific requirements
RETURN
We will accept returns of new and unused jewelry that is in its original condition. Customized orders and special items purchased through promotions are final sale. Customer will receive an online store credit. Shipping costs are not refunded.

EXCHANGE
Exchanges are only permitted once per item purchased.
If an exchange is less than the original amount, customer will receive an online store credit. Shipping costs are not refunded.

STORE CREDIT
Store credit is calculated based on the merchandise value only. Shipping charges are not credited. Store credit is valid for two years.

SHIPPING COSTS  for exchange /return /refund /repair
Shipping costs to return to us and to customer the exchange /return /refund /repair items are charged to customer unless otherwise stated. Any fees or customs taxation that could be associated with shipping the items will be incurred by you. We are not responsible for missing packages or any damage that occurs in return shipping from you. We reserve the right to reject any exchange /return /refund that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted.

REPAIR
Please note that our jewelry are designed for delicate appeal and requires to wear with care. Repair cost will be determined depending on the nature of the repair. We do not cover shipping to us or the return shipping costs.

INSTRUCTIONS for EXCHANGE/ RTURN/ REFUND/ REPAIR

AF HOUSE accepts exchange /return /refund item that is purchased through AF HOUSE online shop only. Item that is purchased through other retailers must be returned to the store where the item was purchased. AF HOUSE accept repairs for all our merchandises.

Before sending back the items,

1. Contact us to request exchange /return /refund /repair, contact our customer service by email at info@afhouse.biz within days (noted below) of receiving your ordered items. We do not accept any exchange /return /refund /repair requests over the phone.

Contact us
within 5 days for RETURN
within 5 days for REFUND
within 5 days for EXCHANGE
within 10 days for free REPAIR

Write us
Order number
Style number
Reason for your return, exchange or repair
Your contact information
 
2. Once your exchange /return /refund /repair is authorized, we will issue a Return Authorization Number (RA#).  Packages without an RA# will be returned to the shipper at their expense.

3. Send your return package
within 5 days from the date your RA# was issued
with ‘Original Receipt’
with RA# on your package
via an insured courier such as FedEx, UPS or USPS
with Tracking capability
with Adult Signature Require for Delivery 
to our office address     
*Please note that we are not responsible for missing packages or any damage that occurs in return shipping from you.

4. Once we receive the merchandise,
RETURN: will be processed and you will receive a confirmation e-mail with your online store credit information.

EXCHANGE:  will be processed and you will receive an order confirmation for the item you have requested to exchange.

REFUND: will be processed and you will receive a confirmation e-mail of your refund to your credit card.

REPAIR: We assess the damage of your item. Repair information and a repair charge estimate will be sent to you before proceeding with the repair.

5. REAPIR: After determined the repair method through communicate with you, provide your credit card information to process the repair physically.

6.Your exchange /return /repair item is shipped to you
REAPIR: within 4 weeks in normal circumstance from the date when the item is received.

EXCHANGE: when the exchange item becomes available
via an insured courier such as FedEx, UPS or USPS
with Tracking capability
with Adult Signature Require for delivery