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Return

You can return the jewelry you purchased is new, unused, in its original condition, except customized orders and special items purchased through promotions.

We have to receive your email request of return within 5 days, and you have to shipped the package back to us within 10 days from the date your ordered item was delivered to you.

 

REFUND >

We refund you the amount to AF HOUSE gift card as your online store credit.

 

SHIPPING COSTS >

Shipping costs to return to us and to customer the return items are charged to customer unless otherwise stated.

Make sure that

*Any fees or customs taxation that could be associated with shipping the items will be incurred by you.

*We are not responsible for missing packages or any damage that occurs in return shipping from you.

*We reserve the right to reject any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and store credit will not be granted.

 

INSTRUCTIONS >

 1. Contact us within 5 days of receiving your ordered items *before sending back the items by email at info@afhouse.biz.

2. Write us

  • Order number
  • Purchased Item
  • Reason
  • Your contact information

3. Once your return is authorized, you receive a Return Authorization Number (RA#). 
*Please note that the package without RA# will be returned to the shipper at their expense.


4. Send us your return package using our original box within 10 days of receiving your ordered items

  • via an insured courier such as FedEx, UPS or USPS
  • with Tracking capability
  • with Adult Signature Require for Delivery
  • Please note that we are not responsible for missing packages or any damage that occurs in return shipping from you.
To our studio address
AF HOUSE   31-75, 29th Street #F3 Astoria NY11106 U.S.A  Phone 718 406 5205


5. Once we receive the merchandise, you will receive a confirmation e-mail with your online store credit information.